No problem! We welcome all fitness levels, and our instructors provide tailored modifications and progressions to suit your needs.

Please arrive 10 minutes early to your class. When you arrive at the studio, let your instructor know it’s your first time. They’ll guide you through the basics and show you how to use the reformer before the class starts.

All you need is a bottle of water to stay hydrated and your grip socks. If you don’t have grip socks yet, don’t worry - you can grab a pair at the studio or through our booking system!

Although we do sell grip socks in studio, you do not need to buy them from us! They are available from a wide range of retailers including department stores and Amazon.

Please arrive no more than 5 mins before your class. If you’re earlier than that, kindly wait until an instructor opens the studio door. For everyone’s comfort, we keep the studio door locked during classes to ensure the session isn’t disturbed.

We do not have designated spaces for parking. The closest parking lot is next to Nesters or opposite the Post Office.

Wear comfortable activewear that allows you to move freely. Grip socks are a must for safety - they can be purchased through our booking system at checkout or in the studio. Please tie hair back, and note that any jewellery is worn at your own risk.

There are bathrooms which are apart of our building next to the yoga studio. There is a code for the bathrooms which is written on our door or you can ask your instructor. There are no showers.

Shoes aren’t allowed in the studio. When you arrive, you’ll find a shoe rack where you can leave them before class.

Yes. We require all our clients to be 16 years and older.

You are most likely able to attend, but please check with your physician or medical professional before attending class. If you do choose to attend, please let your yoga teacher know before class.

To book a class, you’ll need to have an active membership or a class credit on your account. Each reformer class is worth 1 credit. For example, if you purchase a drop-in pass, it will give you 1 credit, which you can then redeem when registering for a class.

Once you have credits available, simply log in, choose your preferred class time, and book your spot.

Yes. It is important to pre-book your classes as we are a small studio of 7 beds so classes can book out. Don’t stress if your favourite class is booked out, add yourself to the waitlist as class numbers change throughout the day/week. You will receive and email to confirm your booking if you are added into the class.

All of our classes are 50 minutes long. This includes your warm up and cool down / stretch. Classes start promptly at the start time and we ask that you stay until the end of class for the safety and enjoyment of you and the other members in class!

We kindly ask that you wipe down your machine & collect your belongings promptly after each session. This allows the next group a moment to settle in.

All classes start with a mandatory warm up. This is to make sure your body is ready for exercise and you have the range of motion and don’t cause an injury. If you miss the warm you will be refused entry into the class by your instructor. Warm up is 5 minutes.

You can book your classes up to 14 days in advance through our booking system.

Yes, we offer one on one personalized sessions tailored to suit your needs, whether you’re a beginner with no experience or someone requiring support for injury or rehab. If you would like to book please contact us at studio103banff@gmail.com

Yes, we can offer custom Pilates experiences for teams, corporate wellness, sports groups, or bachelorettes. Please contact us at studio103banff@gmail.com

We have a 12-hour cancellation policy to give everyone a fair chance to practice. Please cancel at least 12 hours in advance so others can join. Late cancellations will result in the loss of a class credit. If you cancel before this your class credit will be returned to you!

What if I forget to cancel and no show a class?

If you book a class and don’t attend, you’ll lose your class credit and be charged a $15 no-show fee.

CLASSES: All classes and credit packages are non-refundable and non-transferable. No exceptions.

MEMBERSHIP: All monthly membership packages are non-refundable. No exceptions. Members who terminate their membership prior to the completion of their contract term will be required to pay 50% of the remaining balance of their membership contract & no credits will be issued. Members may pause their memberships twice per year for a minimum of 2 weeks and a maximum of 6 weeks, please email us with 7 days notice to do so.

RETAIL & MERCHANDISE: Unused, regular-priced merchandise will be accepted for a full refund within 14 days of purchase and will be issued to original form(s) of payment. After 14 days, a store credit will be issued for up to 30 days. No returns or exchanges without a receipt. Items purchased on sale or at a discounted rate are non-refundable. For questions or support with purchases or returns, please contact studio103banff@gmail.com

GIFT CARDS: All gift cards are non-refundable. No exceptions. Gift cards are not exchangeable for cash and will not be replaced if lost or stolen.